The customer will indemnify and hold harmless, ICON MARKETING LLC / DBA ULTRA BLUE STUDIOS and it's affiliates, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against ICON MARKETING LLC / DBA ULTRA BLUE STUDIOS on the grounds or basis alleging that said services violates any copyright or any proprietary right of any person. Upon acceptance of said services, you are solely responsible for any violations of any kind related to the Content, including, without limitation, claims for or allegations of copyright infringement, violations of the right of publicity, or otherwise (collectively, the "Claims"). If ICON MARKETING LLC / DBA ULTRA BLUE STUDIOS receives a Claim, you shall indemnify ICON MARKETING LLC / DBA ULTRA BLUE STUDIOS for any resulting loss or damage suffered by ICON MARKETING LLC / DBA ULTRA BLUE STUDIOS, including ICON MARKETING LLC / DBA ULTRA BLUE STUDIOS’ attorneys fees in defending against the Claim.
Most decoration orders are subject to a 3% spoilage rate per production event. Please read the entire policy so that you clearly understand our policy.
IF GOODS ARE REPLACED AT THE EXPENSE OF ICON MARKETING LLC / DBA ULTRA BLUE STUDIOS, THE ORIGINAL DEFECTIVE UNITS MUST BE RETURNED TO ULTRA BLUE STUDIOS. RETURNING OF GOODS TO ULTRA BLUE STUDIOS IS DONE AT THE CUSTOMER'S EXPENSE.
SPOILAGE RATE: While every attempt is made to produce perfect orders every time, screen printing is an industrial process and hence is prone to some level of error. In accordance with industry standards, ultra Blue Studios is not responsible for loss of product within this 3% deviation per production event. Damage is always rounded to the nearest whole number. It should be noted that the actual spoilage rate of garments at Ultra Blue Studios is considerably lower than 2%.
MANUFACTURER SPOILAGE: Spoilage rate is based on production events only. Manufacturers defects on customer supplied goods should be addressed with the manufacturer. Manufacturer defects that are noticed prior to printing will not be printed. It is entirely possible due the the method that garments are loaded on decoration equipment that manufacturer defects will not be noticed before printing, or at all.
TOTAL REIMBURSEMENT COST: Reimbursements or replacements may be issued up to the amount of the original invoice for the same order. Replacements above and beyond the original invoice may be approved by management. Considerations will be given to the amount of time our team had to prepare the order (turn time) and to the accuracy of the information provided by the customer. Accurate and legible purchase orders must have been originally supplied for most returns. Changes to purchase orders must be made in the form of a new purchase order. You should acquire confirmation of purchase order changes. Submitting an email does always mean that your order has been immediately changed and until our support team updates your order, production departments are still operating day and night. Please make direct contact with our team if your order is prepared for production to ensure your electronic order change has been made.
Ultra Blue Studios does not accept returned goods without prior approval, nor past 7 days of receipt of goods. Because quality printing and embroidery is considered to be subjective, it will be necessary that any returns be inspected prior to any financial decisions are made. Returns or Discounts may be offered after evaluating the quality of our embellishments. The Ultra Blue Studios management team has sole authority and discretion about quality in these matters. Reimbursements or replacements may be issued up to the amount of the original invoice for the same order.